TERMS & CONDITIONS

1. Dance Courses are not Refundable due to change of mind, and are not Transferable to another person.

2. You can upgrade your Individual Ticket (Follower or Leader) to a Couple Ticket, contact us before the course starts to sort this out directly. The ticket for dance courses cannot be downgraded from Couple to Individual Ticket (Follower or Leader).

3. Dance Course tickets are valid for the dates set on the website when purchasing.

4. When attending as a "single ticket", failure to reply to the message on the day before 2pm will result in the possibility of no space available in the class as a partner may not be provided, you may be asked to attend a different day if there is the option. 

5. Premium Service it will be treated as an upgrade of Dance Courses to access to multiple classes of lower grades. The expiry date for the premium account expires at the end of the courses upgraded. Premium upgrade cannot be refunded.

6. In case you did not use the Premium Account there is not refund or transferring of the service to another Dance Course or person.

7. To move forward to the next grade of R&M dance courses, attendance of 80% is required unless otherwise discussed or private lessons are arranged to catch up on any lessons you missed to ensure your knowledge is complete before moving on to the next stage. 

8. R&M reserve the right to ask any customer or dance student to leave the premises if intoxicated with alcohol or any other substances, appearing as a threat or acting inappropriately to any person in the venue, and/or causing a disruption to the classes in general.

9. R&M cannot accept onlookers in the studio due to health and safety reasons of the venue, only customers who are booked into the course may attend in the studio and the classes, unless otherwise discussed in writing prior to the classes. One off classes are not offered.

10. In case of physical accident circumstances before the course is starts in which the accident is relevant to being unable to dance (ie. broken leg or similar), you can be refunded up to 20% of your ticket value (depending on the gravity of the injury). Or you can pay our insurance fee of $50 (contact us to find out more) per course to be fully refunded due to accidents or important issues (this refund can be issued only before the course start), minus the small transaction fee.

11. A refund may also be given in case of serious accident during the course that prevents you from being able to dance, and only in the case you did not already attend 80% of the Dance Course, you may be asked to explain and give proof of your injury.

12. By ticking the box on the purchase of our products and services you accept all our terms and policies.

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Transfers:

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• In the event of unforeseen circumstances, such as a physical accident or any urgent reason preventing attendance, participants may request a transfer to a future course.

• A transfer fee of $29.80 will be charged for individual participants who attend less than half of the scheduled classes of the current course.

• For couples enrolled in the course, the transfer fee is $58.90.

• Transfer requests must be made in writing and submitted to the course administrator between 48 - 72 hours before the scheduled class. Proof of the unforeseen circumstance may be required.

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1. Eligibility for Transfer:

   • Transfer requests will only be considered if the participant has attended less than half of the classes in the current course.

   • Participants who have attended more than half of the classes are not eligible for transfer and will not be entitled to a refund or credit for future courses.

2. Consecutive Transfers:

   • Participants are allowed to transfer their enrollment to a future course twice consecutively, provided they meet the eligibility criteria outlined in these terms and conditions.

   • For the first and second consecutive transfers, the applicable transfer fee will be charged as mentioned above.

3. Third Transfer:

   • Upon the third consecutive transfer request, participants will be required to pay the full amount of the course fee again to enroll in a future course.

   • Transfer requests beyond the third consecutive transfer will be subject to the same conditions as the initial enrollment, including payment of the full course fee.